Employee Service Portal – ServiceNow

Developed a centralized Employee Service Portal on ServiceNow to streamline internal employee requests and IT support processes. The portal enables users to raise requests, track tickets, and access services through a user-friendly interface.

Configured and customized ITSM modules including Catalog Items, Record Producers, Business Rules, Client Scripts, and UI Policies to automate workflows and enhance operational efficiency. Implemented approval workflows, form validations, and role-based access control to ensure secure and smooth request handling.

Key Skills

  • ServiceNow ITSM
  • Service Portal
  • Business Rules
  • Client Scripts
  • UI Policies
  • Catalog Items
  • Workflow
  • JavaScript


Tools & Technologies

ServiceNow, JavaScript, ITSM Module

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