🌟 Experience Statement (1 Year 4 Months)

ServiceNow Developer — Virtuxient Technologies Pvt. Ltd.

Duration: 1 Year 4 Months

During my tenure at Virtuxient Technologies, I worked as a ServiceNow Developer focusing primarily on IT Service Management (ITSM). My responsibilities included customizing and configuring core ITSM applications such as Incident, Problem, Change, Knowledge, and Service Catalog. I gained hands-on experience in building and enhancing platform components, including Business Rules, Client Scripts, UI Policies, UI Actions, Catalog Items, Flows, and Access Controls (ACLs).

I also worked on form customizations, creating dashboards, building automation through Flow Designer, and improving user experience across the instance. This role allowed me to strengthen my understanding of ServiceNow development, troubleshooting, and platform administration while contributing to real-time ITSM process improvements.